Website projects
Design, development, responsive layouts, features and website redesigns.
Frequently asked questions
Clear answers before you make a decision.
Choosing someone to design, build or support your website is an important decision. We want every client to understand how we work, what is included and what to expect before a project begins.
Below you will find answers to common questions about website projects, WordPress, payments, timescales, content, hosting and ongoing support.
Every project is different, so we confirm the exact requirements, price and scope before any work starts.
FAQ categories
Everything you need to know about working with us.
Browse the main categories or continue to the full list of questions and answers below.
Process and timescales
How projects begin, how long they take and how feedback is managed.
Pricing and payments
Quotations, deposits, extra work and third-party website costs.
Support and maintenance
Website updates, WordPress assistance and support after launch.
Website projects
General questions about the websites and digital services we provide.
We create professional websites for small businesses, service providers, local companies and growing organisations.
This can include brochure websites, service websites, landing pages, WordPress websites, enquiry systems and practical booking or quotation forms.
Yes. We create and support WordPress websites, including websites built with Elementor.
WordPress is suitable for businesses that want a flexible website and the ability to manage basic content themselves.
Yes. We can review your current website and recommend a redesign, targeted improvements or a complete rebuild.
The correct approach depends on the platform, condition, structure and technical quality of the existing website.
Yes. Our websites are created with responsive layouts for desktop computers, tablets and mobile phones.
We test the main layouts and content areas at different screen sizes before the website is launched.
Yes. We can create enquiry forms, booking request forms, quotation forms, campaign landing pages and other practical website features.
Advanced systems may require premium software or external services. Any additional costs will be explained first.
Process and timescales
How projects begin, progress and move towards launch.
We begin by discussing your business, required pages, website goals, content and any particular features.
We then prepare a quotation or proposal confirming the expected scope, price and main deliverables.
Timescales depend on the number of pages, complexity, features and how quickly content and feedback are provided.
A straightforward business website may take several weeks, while a larger custom project may require more time.
Common causes include missing content, delayed feedback, changes to the agreed requirements and waiting for access to domains, hosting or third-party services.
Yes. You will normally have an opportunity to review the website and provide feedback before the final launch.
Revision arrangements depend on the agreed project scope.
Pricing and payments
How quotations, deposits and additional work are handled.
The price depends on the number of pages, design, functionality, content and platform.
We provide an individual quotation so it is clear what is included in the project.
A deposit may be required before work begins. The amount and payment stages will be stated in the quotation or project agreement.
Work outside the agreed project scope may require an additional charge.
We will explain the work and price before proceeding.
This depends on the quotation. Domains, hosting plans, premium plugins and third-party services may be separate costs.
Any required external costs will be identified clearly.
Content and ownership
Text, images, website access and ownership arrangements.
Clients normally provide accurate information about their company, services, contact details and regulated content.
We can help organise and improve supplied content. Full copywriting can be discussed separately.
We can use suitable licensed stock imagery where agreed, or work with photographs and graphics provided by the client.
Clients must have permission to use all media they supply.
Ownership and access arrangements depend on the agreement and the software or third-party licences used.
After agreed payments are completed, clients will normally receive the relevant website access.
In many cases, yes. WordPress allows clients to update basic text, images and page content.
More advanced design or technical changes should be made carefully to avoid damaging the website layout.
Hosting and domains
Where the website is stored and how its address is managed.
Yes. A domain is the website address, while hosting stores and delivers the website online.
We can explain suitable options when these services are not already in place.
Often, yes. We first check whether the hosting package is suitable and whether it provides the required access.
A different provider may sometimes be recommended for performance, security or compatibility.
Migration may be possible depending on the platform, website condition, hosting and available account access.
We review the website before confirming the migration method and price.
Support and maintenance
What happens after launch and how future updates are managed.
Yes. Ongoing support can be arranged for updates, maintenance, WordPress assistance, new content and technical problems.
WordPress websites use themes, plugins and core software that receive regular updates.
Maintenance helps reduce security risks, protect backups and keep the website functioning correctly.
Yes, depending on the platform, website condition and available access.
We normally review the website before confirming whether it can be repaired safely.
No responsible provider can guarantee a specific search position because rankings depend on many changing factors.
We focus on improving website structure, metadata, speed, usability and technical foundations.
Clear and honest advice
Your question may be specific to your website.
Some questions cannot be answered properly without understanding the existing website, required features or business process.
- Explain what you need the website to achieve
- Share your current website address where available
- Tell us which pages or features are required
- Receive practical guidance based on the project
Speak directly with our team.
We are a team of three based in Rainham, London. Your enquiry will be reviewed by the people involved in planning and delivering the work.
Location
Rainham, London
Team
Three dedicated people
Enquiries
Websites and digital support
Have a question that is not answered here?
Tell us about your business, website or project and we will provide a clear answer based on your requirements.