1. Who we are

Dniester Digital is a digital studio based in Rainham, London, providing website design, website development, WordPress support, maintenance and related digital services.

For the purposes of applicable data-protection law, Dniester Digital is the controller of personal information collected directly through this website and during our business communications, unless stated otherwise.

2. Information we may collect

The personal information collected depends on how you interact with us and which services you request.

• Your name, company name and job title.
• Your email address, telephone number and contact details.
• Information submitted through enquiry or quotation forms.
• Details about your business, website and project requirements.
• Messages, correspondence, feedback and support requests.
• Billing, invoicing and transaction-related information.
• Technical information such as browser type, device type, approximate location, IP address and website activity where collected by hosting, security or analytics tools.
• Account credentials or website-access information supplied for the purpose of completing agreed work.

Please avoid sending sensitive personal information unless it is necessary for an agreed service and we have asked you to provide it.

3. How we use personal information

We may use personal information for the following purposes:

• Responding to enquiries and quotation requests.
• Discussing, planning and delivering website projects.
• Providing maintenance, support and related services.
• Managing client relationships and project communications.
• Creating quotations, contracts, invoices and payment records.
• Maintaining website security and preventing misuse.
• Diagnosing technical problems and improving our services.
• Meeting accounting, tax, legal and regulatory obligations.
• Sending marketing communications where permitted and where an appropriate lawful basis exists.
• Establishing, exercising or defending legal claims.

4. Lawful bases for processing

We use personal information only where an appropriate lawful basis applies. The basis depends on the purpose and circumstances.

Where we rely on consent, you may withdraw it at any time. This does not affect processing that was lawful before consent was withdrawn.

5. Who we may share information with

We do not sell personal information. We may share information only where reasonably necessary with:

• Website hosting and domain providers.
• Email, communication and cloud-storage providers.
• Payment, accounting and invoicing service providers.
• Website security, backup and analytics providers.
• Contractors or specialists supporting an agreed project, where appropriate safeguards are in place.
• Professional advisers, insurers, regulators or public authorities where legally required.
• A purchaser or successor if the business or part of the business is sold, transferred or reorganised.

Service providers should receive only the information reasonably required to perform their role and may be subject to contractual or legal confidentiality and data-protection requirements.

6. How long we keep information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including contractual, accounting, tax, security and legal requirements.

When deciding an appropriate retention period, we consider:

• The type and sensitivity of the information.
• The nature and duration of the client relationship.
• Whether the information is needed for ongoing support.
• Applicable legal, accounting or contractual requirements.
• The risk of harm from unauthorised use or disclosure.

Information that is no longer required may be deleted, anonymised or securely archived where continued retention is legally necessary.

7. How we protect information

We use reasonable technical and organisational measures designed to protect personal information from accidental loss, unauthorised access, alteration, disclosure or misuse.

Measures may include access controls, secure passwords, software updates, trusted hosting, encrypted connections, backups and limiting access to people who reasonably need the information.

No internet transmission or storage system can be guaranteed to be completely secure. You should therefore avoid sending confidential passwords or sensitive information through ordinary contact forms or unencrypted email unless specifically requested.

8. Cookies and website technologies

Our website may use cookies or similar technologies to provide essential website functionality, protect the website, remember preferences and understand how visitors use the site.

Essential cookies

These may be necessary for security, navigation, form operation or other core website functions.

Optional cookies

Analytics, advertising or other non-essential technologies should be used only where an appropriate legal basis exists and any required consent has been obtained.

Where a cookie banner is provided, you can use it to accept, reject or manage optional cookie preferences. Browser settings may also allow you to block or delete cookies.

9. International data transfers

Some technology or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we aim to use providers and transfer arrangements that offer appropriate legal safeguards, such as recognised adequacy arrangements or approved contractual protections.

10. Children’s information

Our website and services are intended primarily for businesses and adults. We do not knowingly seek to collect personal information directly from children through the general website.

Please contact us if you believe a child has submitted personal information without appropriate authorisation so the situation can be reviewed.

11. Changes to this policy

We may update this Privacy Policy when our services, website technology, legal obligations or data-handling practices change.

The most recent version will be published on this page with an updated effective date. Significant changes may also be communicated by another appropriate method where necessary.