1. About these Terms

These Terms and Conditions apply to the use of the Dniester Digital website and to services provided by Dniester Digital, unless different terms have been agreed in writing.

In these terms, “we”, “us” and “our” refer to Dniester Digital. “Client”, “you” and “your” refer to the person, business or organisation requesting or purchasing our services.

By approving a quotation, paying a deposit, instructing us to start work or otherwise accepting our services, you confirm that you have read and accepted these terms.

2. Our services

Depending on the agreed project, our services may include:

• Website planning and design.
• Website and landing-page development.
• WordPress and Elementor website creation.
• Website redesign and improvement.
• Forms, enquiry systems and booking-request features.
• Website maintenance and WordPress support.
• Basic SEO and performance improvements.
• Hosting, domain or website migration assistance.
• Other digital solutions agreed in writing.

Only services expressly included in the agreed quotation, proposal or written project scope form part of the contract.

3. Quotations and project scope

Quotations are based on the information available when they are prepared. Unless the quotation states otherwise, it may be withdrawn or revised before acceptance.

A quotation may specify:

• The pages and features included.
• The expected deliverables.
• The estimated timescale.
• The price and payment stages.
• Any third-party costs or licences.
• The number of revision rounds included.
• Any services specifically excluded.

If the requirements change after acceptance, we may issue a revised quotation, additional charge or updated timescale before completing the additional work.

4. Client responsibilities

The client agrees to cooperate reasonably with the project and to provide the information and access required to perform the work.

The client is responsible for:

• Providing accurate business, service and contact information.
• Supplying required text, photographs, logos and other content.
• Providing timely feedback, approvals and decisions.
• Providing access to hosting, domains, WordPress accounts and relevant third-party platforms where required.
• Checking the accuracy of content before approving the website.
• Ensuring supplied materials may lawfully be used.
• Maintaining secure copies of important account credentials.
• Informing us of any regulatory or industry-specific requirements that apply to the business.

We are not responsible for errors, delays or claims caused by inaccurate, incomplete or unlawful information supplied by the client.

5. Content, images and client materials

Unless copywriting is expressly included, the client is responsible for providing the factual information required for the website.

We may organise, format or make reasonable editorial improvements to supplied content, but the client remains responsible for checking its accuracy and legal compliance.

By supplying text, images, logos, videos, trademarks or other material, the client confirms that:

• The client owns the material or has permission to use it.
• Its use will not infringe copyright, trademark, privacy or other rights.
• The material is not unlawful, misleading, defamatory or harmful.

Licensed stock images or other licensed assets remain subject to the licence terms of their original provider.

6. Timescales and project delays

Project timescales are estimates unless a fixed completion date has been expressly agreed in writing.

Progress may depend on the client providing content, feedback, approval, account access and payment. Delays in receiving these items may extend the completion date.

Where a project remains inactive because the client has not responded or supplied required information, we may:

• Pause the project.
• Move the project to a later position in our schedule.
• Revise the expected completion date.
• Request payment for work already completed and costs incurred.
• Close the project after providing reasonable written notice.

7. Revisions and change requests

The number of included revision rounds, where applicable, will be stated in the quotation or project agreement.

Revisions must relate to the original agreed scope. A revision is not a complete redesign, new feature, additional page or change to the fundamental project requirements.

Additional charges may apply where:

• The included revision allowance has been used.
• Previously approved work is changed.
• New pages or features are requested.
• The original brief or business direction changes.
• Work must be repeated because incorrect material was supplied.

We will normally explain any additional charge before undertaking out-of-scope work.

8. Prices, deposits and payment

Prices and payment stages will be set out in the quotation, invoice or project agreement.

A deposit or initial payment may be required before work is scheduled or started. Larger projects may be divided into staged payments.

• Invoices must be paid by the stated due date.
• Work may be paused where a payment becomes overdue.
• The website may not be launched or transferred until amounts due have been paid.
• Third-party purchases may require payment in advance.
• Additional work will be charged separately where agreed.

The client must raise any genuine invoice query promptly and provide enough information for it to be reviewed.

9. Third-party platforms and services

Websites commonly rely on third-party products and services, including:

• WordPress, themes and plugins.
• Hosting and domain providers.
• Email and form-delivery services.
• Payment processors.
• Analytics, maps and embedded media.
• Booking, translation and security services.
• Stock-image and font providers.

Third-party services are controlled by their respective providers and remain subject to their own terms, privacy practices, pricing and availability.

We cannot guarantee that an external provider will remain available, maintain the same pricing, support a particular feature or continue to be compatible with the website.

Paid subscriptions, licences, renewals and usage fees are the client’s responsibility unless expressly included in writing.

10. Domains, hosting and email

The quotation will state whether domain registration, hosting or business email services are included.

Where these services are registered in the client’s name, the client is responsible for:

• Keeping account and contact information current.
• Paying renewal charges before their due dates.
• Maintaining secure access credentials.
• Following the provider’s acceptable-use policies.
• Maintaining suitable email and website storage limits.

We are not responsible for expiry, suspension or loss caused by the client failing to renew or maintain an external account.

Hosting and email services may occasionally experience downtime, maintenance, security incidents or technical problems beyond our direct control.

11. Testing, approval and website launch

We will perform reasonable testing appropriate to the agreed project, including review of key pages, links, forms and responsive layouts.

Because browsers, operating systems, devices and external services change regularly, we cannot guarantee identical appearance or operation in every possible environment.

Before launch, the client should review:

• Business and contact details.
• Prices, service descriptions and claims.
• Forms and recipient email addresses.
• Legal and regulatory information.
• Links, images and supplied content.

Approval to launch confirms that the client has had a reasonable opportunity to review the work and accepts the website in its approved form, subject to any applicable legal rights.

12. Intellectual property and ownership

Client materials

The client retains ownership of original material supplied by the client, subject to any rights belonging to third parties.

Final project work

Once all agreed payments have been received, the client will normally receive the agreed rights to use the final website work created specifically for the project.

Excluded materials

Ownership does not transfer in:

• Third-party software, themes, plugins and licences.
• Stock images, fonts and licensed assets.
• Pre-existing code, systems, methods, templates or reusable components.
• Tools or materials expressly licensed rather than sold.
• Unpaid drafts, concepts or rejected designs.

Third-party materials remain subject to their respective licence conditions.

13. Portfolio and promotional use

Unless the client asks us in writing not to do so, we may identify the client and display publicly available parts of the completed project in our portfolio, social media, proposals or promotional material.

We will not intentionally disclose confidential information as part of portfolio use.

We may include a discreet website credit or link to Dniester Digital where this has been agreed. The client may ask us to discuss its removal.

14. Support and maintenance

Unless ongoing support is expressly included, completion of a website project does not create an unlimited maintenance or support obligation.

Ongoing services may include:

• WordPress, theme and plugin updates.
• Backups and security checks.
• Content changes.
• Technical investigation.
• Performance improvements.
• New pages or functionality.

Maintenance services may be provided under a separate plan, quotation or hourly charge.

We are not responsible for problems caused by unauthorised changes made by the client or another provider. Additional work may be required to investigate or repair such changes.

15. Search engines, performance and results

We may improve website structure, metadata, loading performance, headings, internal links and other technical foundations.

We do not guarantee:

• A particular search-engine position.
• A specific number of enquiries, visitors or sales.
• Approval by advertising or third-party platforms.
• Continuous search visibility.
• Identical performance scores across all testing tools.

Search rankings and commercial results depend on many factors outside our control, including competition, content, reputation, market demand and changes made by search engines.

16. Cancellation and project termination

A client wishing to cancel a project should notify us in writing as soon as possible.

Where a project is cancelled, the client may be required to pay for:

• Work completed up to the cancellation date.
• Time reasonably reserved or committed to the project.
• Approved additional work.
• Non-refundable third-party purchases.
• Other reasonable losses caused by the cancellation.

Any amount payable will depend on the circumstances, project stage and applicable legal rights.

We may terminate or suspend a project where the client:

• Does not make an agreed payment.
• Fails to provide necessary information for a prolonged period.
• Requests unlawful, misleading or harmful work.
• Misuses our staff, systems or services.
• Commits a serious breach of the agreement.

Where reasonably possible, we will explain the issue and provide an opportunity to resolve it before termination.

17. Consumer cancellation and statutory rights

This section applies only where the client is legally acting as a consumer rather than purchasing services wholly or mainly for business purposes.

Nothing in these terms excludes or restricts rights that cannot lawfully be excluded, including the right for services to be performed with reasonable care and skill.

Where a qualifying consumer contract is concluded entirely at a distance or away from our business premises, the consumer may have a legal cancellation period.

If the consumer expressly requests that work begins during an applicable cancellation period:

• We may begin work only after receiving the required request or confirmation.
• If the consumer later cancels, payment may be due for services properly supplied before cancellation.
• The right to cancel may be affected once a service has been fully performed, where the legal conditions are satisfied.

18. Confidentiality and account access

Each party should keep confidential information received from the other party secure and use it only for the agreed project or another lawful purpose.

Clients should use a secure method when sharing passwords and should change temporary credentials after completion where appropriate.

We may retain limited access information where ongoing support has been requested. The client may ask us to remove access that is no longer required.

19. Liability

Nothing in these terms excludes liability where exclusion would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to those restrictions, we will not be responsible for losses caused by:

• Incorrect or unlawful content supplied by the client.
• Changes made by the client or another provider.
• Failure or suspension of third-party services.
• Loss of credentials controlled by the client.
• Failure to renew domains, hosting or licences.
• Malware or attacks that reasonable security could not prevent.
• Client delay or failure to follow supplied instructions.
• Events outside our reasonable control.

Where the client is acting in the course of business, we will not be liable for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of opportunity, loss of goodwill or loss of business, to the extent permitted by law.

For business clients, our total liability arising from an agreed project will normally be limited to the total fees paid or payable to us for that project, except where such a limitation would be unlawful.

20. Events outside reasonable control

Neither party will be responsible for delay or failure caused by circumstances beyond reasonable control.

Such circumstances may include major internet or hosting failures, power failure, fire, flood, severe weather, industrial action, government restrictions, war, civil emergency, widespread cyberattack or serious illness.

The affected party should communicate the situation where reasonably possible, and obligations may be suspended for the duration of the event.

21. Effect of ending a contract

Ending a contract does not remove rights or obligations that arose before termination.

Clauses relating to unpaid fees, confidentiality, intellectual property, liability and dispute resolution may continue after the contract ends where appropriate.

Following payment of all amounts due, we will provide reasonable cooperation in handing over agreed project materials and access controlled by us, subject to the project agreement and any third-party restrictions.

22. Changes to these terms

We may update these website Terms and Conditions to reflect changes to our services, working practices or legal obligations.

The current version will be published on this page with its effective date.

Changes will not normally alter an existing agreed project retrospectively unless the parties agree or the change is necessary to comply with law.

23. Governing law and disputes

The parties should first try to resolve any concern through clear written communication and provide a reasonable opportunity for the matter to be reviewed.

These terms and any non-contractual dispute arising from them are governed by the laws of England and Wales.

Where the client is acting as a business, the courts of England and Wales will have jurisdiction, unless another arrangement has been agreed in writing.

A consumer may have a legal right to bring proceedings in another court and nothing in this clause removes mandatory consumer protections.